Returns & Exchanges

At aosu, we stand by the quality of our smart home security products and offer a 30-day money-back guarantee if you are not completely satisfied. All returned electronics must be in their original packaging with all accessories included to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Device

  Perform a factory reset on your camera or doorbell to remove personal data, then pack the device securely in its original box with all cables and mounts.

• 3.
  Ship to aosu

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.